Your satisfaction is a top priority for us. That is why we make sure that the highest standards in terms of service and product quality are the standard for us. However, there can sometimes be reason for Allen efforts to perfection. Aren't you satisfied? Then we are not! Therefore, let us know as quickly as possible what did not meet your ideas and our requirements and we try to solve the problem. You will be sent to the item bought with DHL or Deutsche Post on the same day if the purchase price is paid completely by you until 2:00 p.m. Within Germany we offer the cheapest shipping option free of charge. The corresponding further shipping and packaging costs can be found from the product display. BaseParts GmbH specializes in the production and distribution of spare parts of our own brand.